Building Augmented Reality (AR) Experiences for Retail and Mall Environments – Gamification

Here’s one the AR experience that I built while running product, customer success, data, and DevOps teams at Westfield/URW A good example of AR design and delivery around brand identity, engagement and gamification. Core idea: Use Brand identity as an anchor. The Westfield logo. I. Design your customer’s journey II. Provide unique center’s customization for marketing teams III. Registrations – …

Building A Commerce Experience for An Outdoor Brand – Smith Optics

Smith Optics is a leading eyewear and cycling/motorsports brand focused on activities that protect but also enhance the experience of the activity. Here’s an example of a commerce experience where the focus on TRUST is central to the customer experience and brand proposition. Trust and Continuous (Agile Mindset) Impactful Experiences For Customers. Format: Bio Quick Wins Creation and Innovation Listen …

Feed The Machine Video using Offload Media From Delicious Brains

Are you staying hydrated? All media offloaded to Amazon S3 bucket. No image/video content stored within WordPress environment. Distributed content assets. Next test would be to use Contentful for Content API architecture. Headless CMS provides scalability and distributed content architecture for the many channels (FB, YouTube, Twitch), landing pages, and deployments of our content.

Zendesk – Today and Tomorrow

The customer support landscape today is evolving. What used to be a mostly phone, website, email, and a little chat, is evolving quickly. Zendesk has emerged as a critical player in the customer-centric support delivery model. Due to their user-friendly system, the dawn of their next customer platform is emerging through its new customer engagement platform strategy. Zendesk’s tomorrow is …

STILLNESS IS THE KEY – REVIEW- GOODREADS-EMBED

Here’s my first post to embed my GoodReads review. Stillness Is the Key by Ryan Holiday My rating: 4 of 5 stars Another great Ryan Holiday work where he continues to demonstrate his understanding of philosophical history. This work is probably his broadest approach to the idea of taking ownership of our minds. He references the Stotics, as he has …

The Power and Value of Team Services

What are team services? With Agile evolution, the notion of Squads, Guilds, and Tribes has sparked the development of operational models that support the cross-functional aspects of work today. Inside of enterprises, global technology teams are asked to significantly add efforts to innovate, grow and operate all consumer and customer touchpoints technologies in Web, Mobile, Retail, Franchising, Partner Commerce, Wholesale and ultimately …

The Future Of Frontend Engineering

Let’s start with the basics. What’s Frontend engineering? Without the “In a galaxy far far away…” it started as HTML/XML to be interpreted by a browser. However, over time Brenden Eich (Now with Brave Software) developed Javascript and it has become an ingredient across the entire technology stack (i.e. Node.js). Hence the word “FullStack” was developed. A FullStack developer could …

What’s Your Body Battery?

The partnership between Garmin and FirstBeat Technologies has yielded a very important performance metric: Body Battery First introduced in 2018 in the Garmin Vivosmart line, the measurement of your “Body Battery” is to give you insight into your body’s current capacity based on training load and various indicators of stress and recovery. Firstbeat provides their own description: The basic concept …

Garmin and Oura – Insights and Value from PulseOX and Respiration Rates

I already owned a Garmin Fenix 5 before I purchased an Oura ring. I purchased the Oura ring because of its insights into HRV, sleep, and respiratory rates. At the time, Garmin Fenix 5 wasn’t tracking sleep. Now they track sleep which you can sleep in a similar post I did on the differences between Garmin and Oura in regards …