Use the camera for better customer experiences – See What Your Customer Sees

Audience: Product Management, Customer Experience  Read Time: 3 minutes  When building mobile applications, certain feature design, product requirements, and deliverables are discussed. The one requirements/feature that I often find under-appreciated is camera integration. Why would your mobile app need to utilize the internal camera? While some would argue voice, messaging and browsing are priorities for customers, the ability to capture photos/videos is a …

Atlassian and Jim Collins’ Flywheel – Good to Great.

There are often gaps that exist between engineers/developers and the customers their products serve. While the customer success team might provide too much distraction from the focus of developers to get feature, fixes and enhancements delivered, this disconnection can become too great a gap. Great product directors bridge these gaps between the two domains but what about tools to reduce …

Infinity Stones and Your Business

First, let’s quickly understand the MCU (Marvel Comic Universe) infinity stones and their powers. Mind, Power, Reality, Space, Soul, and Time. While today much of the world is explained through our harnessing the power of science and physics, the world of business is much more about the perception of reality than reality itself. This is why these stones are so …

Strava – As Experience Vehicle – Data and UI

We continue to capture more and more data and we process this data as fast as the firehose (see Kinesis) can accept. One platform that continues to aggregate the data that fuels the future of augmented reality (AR) is Strava. As brief background, Strava is a platform built around athletes and their recorded events whether outdoor or inside Zwift and …

Good BASH-LINUX Reference Sheets -Resources

Having great BASH, LINUX resources can be critical to keep with you in your administration journey. Good images at bottom to utilize/print. Hope it helps your digital efforts. Here’s an Embedded GIST:

Chuck E. Cheese Tokens – Microservices and Cryptocurrencies.

An important piece of experience is the value of the TOKEN. Today, more than ever, tokens play an increasing important role in our interaction with APIs and microservices. They allow for authentication but more importantly a definition of services in a micro-services architecture. { “message”: “Authorization Error”, “errors”: [ { “resource”: “Athlete”, “field”: “access_token”, “code”: “invalid” } ] } One …

Signing Commits – A Proposal.

You step up to the counter. You’re thirsty and just want your drink. The cashier asks you to pay and you use your credit card. A piece of paper pops out and they ask you to sign the transaction? Why do they need that? The argument goes that some verification is needed from you that you authorized the transaction. But …

“I See Dead People” – Machine Learning and Post Mortems.

Machines help us learn. Machines can avoid failure, assist failures and reverse failures. One component of the “learning revolution” is the ability to employ tivo-like capabilities on events. A common end process in many organizations is the post mortem (Autopsy). Google famously studies post mortems to grow and evolve their approaches. However, what can we learn from looking at these …